Digital Technology Capabilities and Strategic Effective Decisions: Investigating the Mediating Influence of Decision Support Systems

Authors

  • Mohanad Mohammed Sufyan Ghaleb Department of Management, College of Business, King Faisal University, Al-Ahsa 31982 Saudi Arabia.
  • Veera Pandiyan Kaliani Sundram RIG – Sustainable Supply Chain Logistics / Faculty of Business and Management, Universiti Teknologi MARA Selangor, Malaysia / Institute of Business Excellence, Universiti Teknologi MARA, Shah Alam, Malaysia.

Keywords:

digital technologies, strategic effective decisions, decision support system, manufacturing companies.

Abstract

The study tested the effect of digital technology capabilities on strategic effective decisions with mediating role of the decision support system. Used cross sectional research design where quantitative data was collected from 350 employees using a self-administered questionnaire. The results showed that business intelligence, artificial intelligence, and cloud computing have significant influence on the strategic effective decisions. Decision support system also significant effect to the strategic effective decisions. Further indirect effect results shown that decision support system partially mediated among business intelligence, artificial intelligence, and cloud computing and strategic effective decisions. The study with these findings suggested that manufacturing should proper improve their strategic decisions quality through properly adopting an effective digital ecosystem where business intelligence enables data interpretation, artificial intelligence provides predictive intelligence. On the other hand, cloud computing increases the real time accessibility and then DSS helps to consolidate these effects in improving structured decision-making process which increase the company’s competitive advantage.

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References

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Published

2026-07-27

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Mohanad Mohammed Sufyan Ghaleb, & Veera Pandiyan Kaliani Sundram. (2026). Digital Technology Capabilities and Strategic Effective Decisions: Investigating the Mediating Influence of Decision Support Systems. Decision Making: Applications in Management and Engineering, 9(1), 138–156. Retrieved from https://www.dmame-journal.org/index.php/dmame/article/view/1754

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Vol. 9 No. 1 (2026): Decision Making: Applications in Management and Engineering

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Regular articles

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